Terms and Conditions

Welcome to the official website of Ever Healthy Hospital, Hisar (“we”, “us”, “our”, or “the Hospital”). These Terms and Conditions govern your access to and use of our website, online services, appointments, teleconsultations, and other healthcare-related content and services provided through our digital platforms.

By accessing or using this website, you agree to be legally bound by these Terms and Conditions. If you do not agree with any of the terms, please do not use our services or website.

1. Website Usage

This website is intended to provide general information about our hospital, services, medical departments, doctors, and patient facilities. It may also offer options for:

Booking appointments (in-person and teleconsultations)
Accessing lab reports or summaries
Requesting home sample collections
Making payments for hospital services
Contacting our healthcare team

You must be at least 18 years old or using the website under the supervision of a parent/guardian.

2. Medical Disclaimer

The content available on our website—including text, graphics, images, videos, and blogs—is for informational purposes only and does not constitute medical advice.

Always consult a qualified medical professional for diagnosis and treatment.
Never disregard or delay seeking professional help because of information read on this site.
In case of a medical emergency, contact your local emergency services or visit the nearest hospital immediately.

Use of the information provided on this website is solely at your own risk.

3. Appointments and Consultations

a. Appointment Booking

You may book appointments online through our website. While we try to confirm your selected time slot, actual timings may vary depending on doctor availability or emergencies.

We reserve the right to:

Reschedule or cancel appointments
Suggest alternate doctors
Contact you for confirmation or pre-appointment queries

b. Teleconsultation

Teleconsultations are offered for non-emergency cases. By using this service, you consent to share medical data electronically and understand its limitations.

We are not responsible for:

Internet connectivity issues
Misinterpretation due to the lack of a physical examination
Incomplete or incorrect information shared by the patient

4. Payments and Billing

Payments made through our website or at the hospital are subject to verification. You agree to:

Provide accurate billing and contact details
Pay the full amount for the services availed
Acknowledge that some services (e.g., teleconsultation, health packages) may be non-refundable

For detailed terms, refer to our Refund Policy and Shipping & Delivery Policy.

5. Privacy and Data Protection

Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your personal and medical information.

By using our services, you consent to:

The collection and processing of your data
Receiving SMS, email, or WhatsApp messages for appointments or health updates
Your anonymised data is being used for internal research or service improvement

We follow strict confidentiality protocols and comply with applicable laws, but we cannot be held liable for data breaches beyond our control.

6. Intellectual Property

All content on this website—including logos, images, text, software, audio, and video—is the property of Ever Healthy Hospital or its licensors and is protected by copyright laws.

You may not:

Reproduce, copy, or distribute any content without written permission
Modify, republish, or exploit any part of the website for commercial use
Use our brand or logo without authorisation

7. Third-Party Links

Our website may contain links to external websites (e.g., lab portals, insurance partners, blogs). These links are provided for your convenience only.

We do not control or endorse the content of these third-party websites
We are not responsible for their privacy practices or terms
You access such websites at your own risk

8. Limitation of Liability

While we strive to maintain up-to-date and accurate information, Ever Healthy Hospital makes no guarantees regarding:

Accuracy, completeness, or suitability of website content
Availability of specific doctors or services at all times
Uninterrupted or error-free website access

We shall not be liable for:

Any direct, indirect, incidental, or consequential damages arising from your use of this website or services
Delay or failure in delivering services due to force majeure events (e.g., natural disasters, strikes, pandemics, etc.)

9. User Conduct

When using our website or services, you agree not to:

Use the site for unlawful, harmful, or fraudulent purposes
Interfere with or disrupt the functionality of the website
Transmit viruses, malware, or any other harmful code
Post or send abusive, defamatory, or inappropriate content

Violations of these terms may lead to suspension of access or legal action.

10. Modifications and Updates

Ever Healthy Hospital reserves the right to modify these Terms and Conditions at any time without prior notice.

Changes will be updated on this page with a new “Effective Date.” Your continued use of the website signifies your acceptance of any revised terms.

11. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from this agreement shall fall under the jurisdiction of the courts located in Hisar, Haryana.

12. Contact Information

For questions, concerns, or feedback regarding these Terms and Conditions, you may contact:

Ever Healthy Hospital, Hisar
📍 Sector 16-17, Hisar 125001
📧 Email: info@everhealthyhospital.in
📞 Phone: 090348 33370, 090348 33371
🕒 Working Hours: 9:00 AM to 6:00 PM (Mon–Sat)