Privacy Policy

Welcome to the official website of Ever Healthy Hospital, Hisar. We are committed to protecting your privacy and ensuring the security of the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website or use our services.

Please read this policy carefully to understand our practices regarding your information. By using our website, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We collect information to provide better services to all our patients and visitors. The types of data we may collect include:

a. Personal Information

Full Name
Contact Details (Phone number, Email address)
Address
Date of Birth
Gender
Emergency Contact Details
Identification documents (Aadhaar Card, PAN, etc. if required for treatment/insurance)

b. Medical Information

Medical history
Current symptoms
Previous treatment records
Diagnostic reports and prescriptions
Insurance and billing information

c. Technical Data

IP address
Browser type and version
Device type
Cookies and usage data
Date and time of visit
Pages visited on our website

d. Other Voluntary Information

Feedback submitted via forms
Appointment requests
Newsletter subscriptions

2. How We Collect Your Information

We collect your information through the following means:

When you fill out forms on our website (appointment, contact, feedback)
During in-person visits at the hospital
When you call or message us
Through third-party diagnostic or insurance partners (with your consent)
Through cookies and web tracking tools (for analytics and site improvement)

3. Use of Your Information

The information collected is used for the following purposes:

a. Medical Care

To diagnose and treat your health conditions
To schedule appointments and manage follow-ups
To maintain accurate health records

b. Communication

To send appointment confirmations or reminders
To respond to inquiries
To inform you about health check-up camps, new services, or updates (only with your consent)

c. Billing and Insurance

To generate and manage medical bills
To process insurance claims
To meet regulatory or legal requirements

d. Website Functionality and Analytics

To improve website performance and user experience
To personalise your visit based on preferences
To detect and prevent any unauthorised access or misuse

4. Sharing Your Information

We do not sell, rent, or trade your personal information with third parties for marketing purposes.

However, we may share your information with:

Authorised doctors, nurses, and hospital staff involved in your care
Diagnostic labs, pharmacies, or specialists (with consent)
Insurance providers (for claims processing)
Government or regulatory authorities (as per legal obligation)
IT service providers (who help us manage our website or data securely)

All our partners and vendors are bound by strict confidentiality and data protection agreements.

5. Data Security

We take the security of your personal information seriously. We implement industry-standard measures to ensure data protection:

Secure servers and firewalls
SSL (Secure Socket Layer) encryption for data transfer
Access controls and authorisation protocols
Regular software updates and security audits
Staff training on data privacy and confidentiality

Despite our best efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we strive to protect your data to the best of our ability.

6. Retention of Data

We retain your personal and medical information only as long as necessary:

To fulfil the purposes described in this policy
As required by medical regulations or applicable laws
Until you request deletion of your non-medical data (when applicable)

Medical records may be retained for several years to comply with health laws.

7. Your Rights

You have the following rights with respect to your personal information:

Right to access – You can request a copy of your personal data
Right to correction – You can request corrections to inaccurate or incomplete data
Right to withdraw consent – You can withdraw your consent for data use (where applicable)
Right to data deletion – You can request deletion of certain data (subject to legal obligations)

To exercise these rights, please contact us at:
📧 Email: info@everhealthyhospital.in
📞 Phone: 090348 33370, 090348 33371

8. Use of Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. They help us:

Understand user behaviour and preferences
Analyse website traffic and trends
Save login or form preferences (if applicable)

You can choose to disable cookies in your browser settings. However, some features of the site may not function properly if cookies are disabled.

9. Children’s Privacy

We are committed to protecting children’s privacy. Our services are intended to be accessed by adults or with parental consent.

If you are under the age of 18, you should only use our website under the supervision of a parent or guardian. If we learn that we have collected personal data from a minor without consent, we will take steps to delete that information promptly.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., insurance partners, lab booking services). We are not responsible for the privacy practices or content of those sites. Please read their privacy policies before sharing your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, regulations, or our practices.

Any changes will be posted on this page with the “Effective Date” updated accordingly. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or how we handle your data, please contact us:

Ever Healthy Hospital, Hisar
📍 Sector 16-17, Hisar 125001
📧 Email: info@everhealthyhospital.in
📞 Phone: 090348 33370, 090348 33371